Shipping & Returns
Shipping Times & Conditions
Thank you so very much for considering our item! ❤️
All our mud kitchens are made to order.
Quality & attention to detail is important to us. We do not use major freight companies because from experience the care is not taken to look after items as big as ours as it travels.
Shipping cost is based on the size & weight of each kitchen, shipping is calculated based on the delivery address at the Muddy Play Kitchens checkout.
We use small businesses to move our item to reduce the risk of damage.
Regional NSW & Victoria please contact us prior to ordering to confirm we are able to deliver to your location.
** Queensland WE ARE ONLY ABLE TO SHIP TO METRO ADDRESSES please feel free to contact us to discuss delivery! Metro areas are approximately $225 to ship & you will be able to checkout. However, unfortunately if you would like your mud kitchen to be delivered to an address in Far North Queensland or anywhere outside of the metro areas it is extremely difficult for us to ship our item that far ** You are more then welcome to make your own shipping arrangements as an option however if you checkout.
Turn around times vary depending on demand however as a guide please leave a minimum of 6 weeks for interstate orders during the year.
To find out current lead times please feel free to call 0410 547 150 😊
Christmas time please leave as much time as possible. Christmas time when order quantities are larger and orders will be shipped as they are made in the weeks or days leading up to Christmas 🎄 ho ho ho
Please feel free to contact us via email at email@example.com regarding the expected dispatch time of your order & we apologise if there is a delay with response particularly around Christmas 🤎
If you need a mud kitchen order held or rushed please don't hesitate to get in contact, we are happy to discuss options. If we know the date of birthday gifts are required by etc we always love to do everything we can to ensure items arrive on time.
Any questions please feel free to get in contact via email or our socials or call 0410 547 150
We are so happy to quote all other states for freight - however it can be upwards of $500 for transport.
We kindly ask you to remember that we are shipping a completely assembled mud kitchen built out of timber & in most cases a kitchen sink. It's not flat packed nor is it able to go in a box.
We do not offer returns or refunds in the event that you change your mind.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can contact us at firstname.lastname@example.org